Shipping policy

At BridgeCustom, we go the extra mile to get all orders fulfilled and successfully delivered as soon as possible, since we completely understand that having your order arrive on time for special occasions is essential. Please review our shipping policy and guidelines below:

1. PRODUCTION AND SHIPPING TIME

Please keep in mind that your package's Estimated Arrival = Production Time + Shipping Time.

Production Time: Includes custom manufacturing based on your personalization, strict quality control checks, and secure packaging.
Shipping Time: Calculated from the moment your package leaves our fulfillment center to your delivery address.

Note: Timeframes are estimated in Business Days (excluding weekends and public holidays).

U.S. Domestic Orders (Estimated Timeframe)

Item	Production Time	Standard Shipping Time
Acrylic Plaque	2 – 3 business days	12 – 14 business days
LED Night Light / Acrylic Name Lamp	1 – 4 business days	10 – 18 business days
Keychain (Acrylic / Wooden)	1 – 2 business days	13 – 15 business days
Apparel (T-Shirts, Hoodies, Sweatshirts)	2 – 5 business days	8 – 15 business days
Ceramic / Plastic Ornament	3 – 5 business days	9 – 11 business days
Acrylic / Wooden Ornament	1 – 2 business days	13 – 15 business days
Poster & Canvas Prints	2 – 4 business days	9 – 11 business days
Mug & Drinkware (Tumbler / Glass Can)	3 – 7 business days	8 – 15 business days
Doormat	3 – 7 business days	9 – 16 business days
Fleece Blanket & Pillow	1 – 5 business days	9 – 11 business days
Garden Flag	3 – 5 business days	9 – 11 business days
Phone Case & Decal	1 – 7 business days	9 – 16 business days
Classic Cap & Hat	5 – 7 business days	10 – 16 business days
Other Custom Items	3 – 5 business days	11 – 15 business days

International Orders

International shipments may take additional business days depending on customs clearance in each destination country.
BridgeCustom has no control over local customs procedures or unexpected border delays.

2. ORDER TRACKING & HOLIDAY CUT-OFF DATES

Tracking Information: Once your package is processed and dispatched, a tracking confirmation email containing your tracking number and carrier link will be sent to your email.
Peak Seasons & Holidays: During peak holiday seasons (e.g., Valentine’s Day, Mother’s Day, Father’s Day, Halloween, Christmas), production and delivery times may experience slight delays due to high volume.
Holiday Cut-Off Dates: Official cut-off dates will be announced on our website. Orders placed after these specified cut-off dates cannot be guaranteed for delivery before the holiday.

3. SHIPPING FEES & PROMOTIONS

Calculated at Checkout: Shipping fees depend on the parcel's destination, total weight, and dimensions, and will be clearly displayed before payment.
Customs Duties / Taxes: Depending on your country's regulations, customs fees or import taxes may apply and are the responsibility of the recipient.
Free Standard Shipping: When running Free Shipping promotions, orders exceeding the required minimum spend (after applied discounts) for eligible domestic items will automatically receive free standard delivery.

4. EXPRESS SHIPPING

Express Shipping is available for select items (e.g., select Apparel, Mugs, LED lights, Posters).
With Express Shipping, delivery usually takes 2 – 5 business days following the required production time.
If Express Shipping is supported for your selected item and address, the option will appear at checkout.

5. DELIVERY RESTRICTIONS & ADDRESS REQUIREMENTS

Supported Regions: We ship to the United States, Canada, Australia, the United Kingdom, and select European countries.
P.O. Boxes: Large items (such as oversized Canvas, Metal Signs, or Doormats) cannot be delivered to P.O. Box addresses. A valid physical street address is required.
APO / FPO / Military Addresses: We currently do not support direct delivery to military APO/FPO addresses.
Single Address Per Order: We cannot split a single order to ship to multiple addresses. If you need items sent to different locations, please place separate orders.

6. INCORRECT ADDRESS & MODIFICATIONS

Check Your Details: Please verify that your shipping address (including apartment/unit number, city, and ZIP code) is accurate prior to completing your payment.
Order Change Window: You may request address modifications or cancellations within 2 hours of placing your order. After 2 hours, the order is automatically queued into production and cannot be updated.
Returned Packages: BridgeCustom is not liable for failed deliveries, returned parcels, or items disposed of by shipping carriers due to incomplete or inaccurate address information provided by the customer.