Shipping policy
Shipping & Delivery Policy
Last Updated: September 30, 2026
Thank you for visiting and shopping at BridgeCustom (https://bridgecustom.com).
Because our products are made-to-order and printed on demand just for you, every item undergoes an individualized crafting and quality-check process before being dispatched. Below is our comprehensive shipping guideline, production timeframe, transit schedule, and direct shipping rates.
1. Order Processing & Delivery Timeframes
Our delivery timeline consists of two main stages:
Total Delivery Time = Production (Handling) Time + Transit (Shipping) Time
| Stage | Timeframe | Schedule & Details |
| Order Cut-off Time | 5:00 PM (EST) | Orders completed after 5:00 PM EST (Monday – Friday) begin processing the next business day. |
| Production Time (Handling) | 1 – 3 Business Days | Monday – Friday. Includes artwork verification, personalized printing, curing, quality control, and packing. |
| Transit Time (US Delivery) | 5 – 8 Business Days | Monday – Friday. Transported via standard domestic carriers (USPS, FedEx, DHL, or UPS). |
| Total Estimated Delivery | 6 – 11 Business Days | Measured from payment confirmation to successful delivery at your address. |
Note: Business days do not include weekends (Saturday & Sunday) or US federal holidays.
2. Standard Shipping Rates (United States)
We maintain complete pricing transparency with no markups on shipping costs. Shipping fees are calculated dynamically at checkout based on the specific product category, the primary item, and any additional items added to your cart:
| Product Category | First Item Shipping | Each Additional Item |
| T-Shirt | $4.99 | $3.00 |
| Comfort Colors | $5.99 | $3.00 |
| Wash Tee | $5.99 | $3.00 |
| Ornament | $5.99 | $2.00 |
| Sweatshirt | $6.99 | $4.00 |
| Doormat | $6.99 | $4.00 |
| Flag | $6.99 | $4.00 |
| Mug | $6.99 | $4.00 |
| Blanket | $7.99 | $4.00 |
| Pillow | $7.99 | $7.00 |
| Poster | $7.99 | $7.00 |
| Hoodie | $8.99 | $5.00 |
| Tumbler | $8.99 | $5.00 |
| Canvas | $9.99 | $9.00 |
| Colored Mug | $6.99 | $4.00 |
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Combined Orders (Multiple Categories): If your order contains multiple different product categories, the base shipping fee is determined by the item with the highest initial shipping rate, and subsequent items will be billed at their respective "Each Additional Item" rate.
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All shipping costs will be clearly presented for your review in the checkout drawer prior to entering your payment details.
3. Shipment Confirmation & Order Tracking
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Once your personalized item has been produced and packed, a confirmation email containing your official carrier tracking number and tracking link will be sent to the email address registered with your order.
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Please allow 24 – 48 hours for tracking milestones to register and update in the carrier system.
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You can also request your latest order status anytime via our Track Order page, and our team will reply by email within 24 hours.
4. Shipping Destinations, PO Boxes & Military Addresses
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Domestic Shipping: We currently fulfill and ship across all 50 US states.
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PO Boxes & APO/FPO Addresses: We deliver to US PO Boxes and APO/FPO/DPO military addresses via standard USPS delivery services. Please anticipate an additional 3–5 business days for military post sorting procedures.
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Multiple Shipments: If your order contains different product types (e.g., a Canvas print and an Embroidered/Printed Apparel item), they may be fulfilled by specialized production units and dispatched in separate packages with distinct tracking numbers at no additional expense to you.
5. Address Changes & Cancellation Requests
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Modifications: Because custom production initiates promptly following order placement, please contact us within 2 hours of purchase at support@bridgecustom.com if you require an address correction or adjustment.
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We cannot modify addresses, reroute packages, or cancel an order once production has begun or after a tracking label has been created.
6. Damaged, Defective, or Missing Items
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Damaged or Misprinted Products: If your personalized item arrives damaged, flawed, or with a printing defect, please reach out to support@bridgecustom.com within 7 business days of receipt. Kindly attach your Order ID and clear photographic evidence. We will arrange a free replacement or issue a full refund immediately.
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Tracking Shows "Delivered" but Package Not Received:
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Inspect common drop-off spots (front porch, patio, mailroom, neighbor's entryway).
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Allow 24 hours, as carrier status scans occasionally occur ahead of physical delivery.
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If your package still cannot be located, contact support@bridgecustom.com and we will open a direct carrier tracing case to ensure you receive your item.
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7. Contact Us
For any inquiries or further questions regarding our fulfillment procedures and shipping rates, our dedicated support team is available to assist:
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Brand / Store Name: BridgeCustom
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Website: https://bridgecustom.com
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Customer Support Email: support@bridgecustom.com
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Support Working Hours: Monday – Friday | 9:00 AM – 6:00 PM (EST)
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Business / Return Address: 30 N Gould St Ste N, Sheridan, WY 82801